first, i'll lay it out up front that i haven't dealt with the entire sale process, or with service...that out of the way, we came here earlier in the car search (before priorities changed) and took a couple test drives. worked with Matthew Hernandez a bit, as he is their "GTI Guy"; his enthusiasm for the brand (and that model) shows, in that he owns two himself (we actually saw him on the way to work one day).  Super helpful, zero pressure; it feels like he genuinely wants to get you the perfect car, and to feel the same enthusiasm he does.if things work out anything close to what is planned, a GTI (or maybe a Golf R) is in consideration the next time around; hopefully Matthew is still here when that time comes.  He's also one of the TWO sales reps in the entire (3-4 months) car search process that I would recommend to friends (and have).In my limited experience with the dealership overall, the sales staff is definitely more willing to help than many other dealerships we've been in, both in terms of actually getting help, and as we were weighing out the options (before we sadly had to shift priorities a bit and put off that GTI we both loved for a later date).